This is an
excerpt from the book
Oracle Application Change Management Pack ACMP Handbook by
Oracle has provided the My Oracle Support Community (previously known
as Metalink) to provide support assistance to customers who
use and implement Oracle products. My Oracle Support allows
customers to create Service Requests, check for Knowledge
Repository within the MOS for pre-defined notes having
resolutions to issues, patch information or Updates, bug
fixes, procedure to setup different Oracle product solutions
or integration solutions as well as many other pre-defined
notes. We are supposed to read through relevant notes we
required and document the steps we required to implement or
suggest solutions to our clients and customers.
Let us now traverse through My Oracle Support (MOS) and learn how
do we use it.
Open any Internet browser and type
The home page will be seen as shown in (Figure 2.1) below.
Figure 2.1: My Oracle Support Home Page
case you already have a Login credentials, then login with
them directly or create a new user by clicking on the
New user? Register
Here (Figure 2.2). The following details are to be
State Zip Code
Then Click on Create Account button and the account will be
Figure 2.2: New Registration Form
Once the user is created, an email is sent to you as a
confirmation that the account is created you can login with
the credentials in My Oracle Support (MOS). It is very much
important that a Customer Service Identifier (CSI) is
attached otherwise you won’t be able to login to the My
Oracle Support. The Figure 2.3 shows the page where we can
request the access to the CSI. The mail is sent to the
administrators of the CSI of your organization who will
approve your access to the CSI.
Figure 2.3: New Registration Form
The following basic tabs are seen when you login to the My
Oracle Support (refer Figure 2.4).
Summary of the MOS Account
Knowledge Repository which allows search
Service Requests –
Service Requests raised with the CSI.
Patches & Updates –
Patches and Updates Repository
Certification information or matrix for the Oracle Products
Shows information of those databases or applications that
are registered for support and whose configurations are
loaded through Oracle Configuration Manager.
Oracle Configuration Manager which analyzes, collects and
gathers configuration related information and uploads in
The view within the MOS can be customized as desired by
turning On the Power
Figure 2.4: MOS Detail Page after login
Oracle Support Search
There are two ways of search documentation and pre-defined
notes in My Oracle Support.
The first search is for the documentation related to Oracle
Product (refer Figure 2.5)
Click on Knowledge tab
Search & Browse
Select a Product or Product line
Type the Oracle Product from the drill down list and a
phrase to search in
Enter Search terms and click on the Search button. All
relevant notes will be displayed.
Figure 2.5: Knowledge Home
The second way to search for the documentation is to type
the phrase in the right hand corner of the MOS page and
click on Search button. All the notes will be displayed.
Figure 2.6: Main Page Search Area
summarize, MOS documentation and notes are very detailed and
it provides approaches to how we go ahead with the
implementation of solution, integrate different Oracle
products, patch information and downloads, certification
information, raise Service Requests etc. This section was
covered for so that readers know how to effectively use My
Oracle Support (MOS) and ripe benefits from it.
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