Oracle Support and Licensing Views

There's an interesting article over on the IT Manager's Journal about Oracle licensing and support. According to the article;

"Anthony Bradley, a former META Group analyst who's now CTO and lead Oracle analyst at Appergy, Inc., a consulting firm in Burlingame, Calif., wrote an article for the company Web site entitled, "How Oracle Is Putting the Support Screws to Customers." Appergy describes itself as a company that "delivers applications, research, and services to help clients better execute on complex business initiatives.". We were intrigued, so we looked further into it.

We think the assertions Mr. Bradley makes are very serious, indeed. We also believe that, in the interest of fair and balanced journalism, that these assertions should not go unanswered by those in the crosshairs. To that end, we sought the most senior person at Oracle in customer service, Ms. Jacqueline Woods, vice president of global pricing & licensing strategy, who was gracious to offer her responses.

We've reprinted Mr. Bradley's article here, and have included Ms. Woods' responses to each point in italics in order to let you make up your own mind about Oracle's licensing and support policies."