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Microsoft Technical Support vs. The Psychic Friends Network

Oceanwave Consulting recently conducted a tongue-in-cheek study of the benefits of Microsoft Technical Support when compared to the Psychic friends network:

http://www.oceanwave.com/technical-resources/humor/ms-psychic-friends.html

This article compares the two support numbers we tried: Microsoft Technical Support and the Psychic Friends Network. As a result of this research, we have come to the following conclusions:

1 ) that Microsoft Technical Support and the Psychic Friends Network are about equal in their ability to provide technical assistance for Microsoft products over the phone ;

2 ) that the Psychic Friends Net work has a distinct edge over Microsoft in the areas of courtesy, response time, and cost of support; but

3) that Microsoft has a generally better refund policy if they fail to solve your problem.

In terms of technical expertise, we found that a Microsoft technician using Knowledge Base was about as helpful as a Psychic Friends reader using Tarot Cards. All in all, however, the Psychic Friends Net work proved to be a much friendlier organization than Microsoft Technical Support.