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Don Burleson Blog 







Oracle service request support 

Oracle Database Tips by Donald BurlesonDecember 17,  2015


With today's automated DBA features, it's not uncommon for Oracle customers to not have DBA support, and this can become a problem when you log a service request (SR) with Oracle technical support on MOSC.


Question:  I logged a service request with Oracle technical support and they are asking me for things that I don't understand.  How do I get a DBA who knows what they are doing to assist me when working with Oracle Technical Support on MOSC?  I;m an application manager, and I have no interest in becoming a DBA, I just want my database fixed.  How does one supplement Oracle tech support?

Answer:  Yours is a very common issue, when a manager must contact Oracle technical support and they required a knowledgeable DBA to assist them.  Oracle is the world most flexible and robust databases, and with the robust features comes complexity. 

Burleson Consulting offers Oracle experts to manage your service requests on MOSC, and we can manage every aspect of a request for tech support, everything from applying patches to developing workarounds.

If you have a critical production database, you must have experts to assist you with all problem resolution.  BC Oracle support experts can help you navigate the labyrinthine nuances of Oracle technical support and get prompt attention for your service request problem.



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Note: This Oracle documentation was created as a support and Oracle training reference for use by our DBA performance tuning consulting professionals.  Feel free to ask questions on our Oracle forum.

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