|
 |
|
Oracle Tips by Burleson |
Dealing
with Conflicts
There are different styles that IT managers use to
deal with conflict that may occur before, during or after the process
of firing an employee.
– This style is characterized by a person giving in, to let another
person win their position. In an IT organization, a manager may let a
decision go the way of a subordinate if the issue is not very
important to one party or worth the trouble of conflict.
– Both individuals in a conflict give a little to come closer in
their positions and come to an agreement. They both attain their
overall goal by giving up a small portion of their wants. Typically,
the items of lesser priority will be sacrificed to move forward.
Serious disagreements do not, usually, get resolved through this
method since they involve much more emotion and ownership. IT
employees who compromise in their daily work activities are successful
because they are willing to work towards joint solutions and are
results-oriented.
– The conflicting parties work out a solution that completely
satisfies both sides. Typically, there is a good working relationship
between individuals that collaborate on issues as well as a common
goal of shared responsibility. These employees listen to each other’s
position as they negotiate the details of agreement and are proficient
at generating alternatives. This course of action by computer
professionals is encouraged by the knowledge that they must continue
to work together in the future and that personal hang-ups are
detrimental to cooperation.
– The conflict is not addressed by anyone involved in the conflict for
various reasons including lack of will, involvement by individuals
that are averse to conflict, the issue is not worth a conflict to
either party, and there is no belief by the parties that resolution
can be attained.
– This style of conflict management
is represented by one party being in a position of power and winning
the conflict while the other loses. This is the method that will be
used by an IT manager in addressing a serious conflict related to
employment termination or other situations. The manager should prepare
himself or herself prior to addressing the conflict by thinking
through how to approach and follow-through on resolution. The improper
behavior by the computer professional must stop immediately and
firmly; with the manager being in the position of authority. The
employee has already crossed the line for which they are being fired
and has also possibly entered into conflict after termination. The
employer is therefore justified in terminating the individual, as well
as to quickly eliminate any serious associated conflict.
The above book excerpt is from:
You're Fired!
Firing Computer Professionals
The IT
manager Guide for Terminating "With Cause"
ISBN 0-9744486-4-8
Robert Papaj
http://www.rampant-books.com/book_2005_1_firing.htm |
