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  Oracle Database Tips by Donald Burleson

Dealing with Conflicts

There are different styles that IT managers use to deal with conflict that may occur before, during or after the process of firing an employee.

Accommodation  - This style is characterized by a person giving in, to let another person win their position. In an IT organization, a manager may let a decision go the way of a subordinate if the issue is not very important to one party or worth the trouble of conflict.

Compromise  - Both individuals in a conflict give a little to come closer in their positions and come to an agreement. They both attain their overall goal by giving up a small portion of their wants. Typically, the items of lesser priority will be sacrificed to move forward. Serious disagreements do not, usually, get resolved through this method since they involve much more emotion and ownership. IT employees who compromise in their daily work activities are successful because they are willing to work towards joint solutions and are results-oriented.

Collaboration  - The conflicting parties work out a solution that completely satisfies both sides. Typically, there is a good working relationship between individuals that collaborate on issues as well as a common goal of shared responsibility. These employees listen to each other's position as they negotiate the details of agreement and are proficient at generating alternatives. This course of action by computer professionals is encouraged by the knowledge that they must continue to work together in the future and that personal hang-ups are detrimental to cooperation.

Avoidance - The conflict is not addressed by anyone involved in the conflict for various reasons including lack of will, involvement by individuals that are averse to conflict, the issue is not worth a conflict to either party, and there is no belief by the parties that resolution can be attained.

Competition  - This style of conflict management  is represented by one party being in a position of power and winning the conflict while the other loses. This is the method that will be used by an IT manager in addressing a serious conflict related to employment termination or other situations. The manager should prepare himself or herself prior to addressing the conflict by thinking through how to approach and follow-through on resolution. The improper behavior by the computer professional must stop immediately and firmly; with the manager being in the position of authority. The employee has already crossed the line for which they are being fired and has also possibly entered into conflict after termination. The employer is therefore justified in terminating the individual, as well as to quickly eliminate any serious associated conflict.

The above book excerpt is from:

You're Fired! Firing Computer Professionals

The IT manager Guide for Terminating "With Cause"

ISBN 0-9744486-4-8

Robert Papaj

Oracle Training at Sea
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