||Oracle Database Tips by Donald Burleson
The employer should develop a crisis management
plan and train all managers and employees on how to use the system in
handling imminent or currently occurring workplace crises and violence.
It is essential that an executive committee be
formed with representatives from all critical departments to assess
the work environment, compile, implement and administer the plan. This
plan should be a working document that is reviewed, updated, and
utilized as a training tool on an ongoing and regular basis. The
workplace assessment for the crisis management
plan has several important aspects to be reviewed including:
Any current crisis management
plans in place.
Trends occurring in the workplace related to
disgruntled IT employees, accidents, attendance violations, poor
productivity, turnover, terminations, lawsuits, and the displacement
of anger, conflict, and violence.
Productivity in the workplace following acts of violence can
decrease significantly for a period of time due to the missing
person who may have been killed or injured, investigations by law
enforcement agencies, gossip by employees, the effects of trauma,
and damage to work facilities.
Management style and its impact on the IT
Security arrangements necessary and in working
Roles and responsibilities of individuals within
the various departments.
Communication procedures and requirements,
internally and externally, including interfaces with law enforcement
Employee assistance program.
Discipline and firing policies and procedures,
as well as others. Also, when screening out potentially violent new
hires, specifically state verbally and in writing that all
applicants and employees are subject to random drug and alcohol
Stressful aspects of the work environment and
Abilities and leadership of IT managers.
Events may unfold quickly in firing situations,
escalating from anger and conflict into a crisis, and requiring
immediate actions to contain the events and protect the welfare of all
employees. Crisis management includes proactive plans and policies;
including making all necessary security
arrangements. In the event that the employee being terminated becomes
violent, the manager must quickly:
Identify the specific threat or crisis.
Isolate and contain the crisis.
Manage and diffuse the crisis.
A crisis management
plan will provide the following benefits regarding the prevention of
violence related to employment termination:
Coordination among departments and personnel.
Early notice of the initial signs of individuals
prone to violence. Is the person a loner, working in a vacuum? Does the
individual suppress their feelings most of the time then explode
occasionally? Has the person exhibited anger, conflict, or violence
before? Is the employee disgruntled? Has the person talked about
"fixing" the situation at work? Does the individual take criticism
poorly? Has the person been known to abuse alcohol and drugs? Does
the employee talk about the use of weapons in a violent way? Has the
person had an unstable record of jobs inside or outside the company?
Organized, more effective, and easily accessed
policies and procedures.
Minimized negative impact from the crisis,
including the safety of all individuals.
Ongoing assessment of the situation with follow
Maintenance of non-interrupted business
The employer must be committed to an effective and
efficient crisis management plan in
order for it to be and remain viable. There are factors, however, that
will weaken this plan and should be attended to by management
Failure to assign responsibilities within the
plan, as well as a central figure with overall responsibility.
Managers are not trained properly on the details
and operation of the plan.
Lack of ongoing information-gathering related to
violence in the workplace, especially in regards to employee
discipline and termination. This includes national demographics and
trends on violence, reasons for violence, and legal requirements of
Lack of follow-through on and accountability for
Failure to review, maintain, and test the plan
Lack of a crisis response structure to include
all necessary departments.
Failure to mitigate identified risks.
Inadequate or inefficient communications during
80% of all workplace
homicides are committed with a firearm.
- National Institute
for Occupational Safety and Health (NIOSH)
The above book excerpt is from:
Firing Computer Professionals
manager Guide for Terminating "With Cause"