||Oracle Database Tips by Donald Burleson
Employers and IT organizations should institute an
anger management program that is available to all employees. Incidents
occur often between individuals supporting IT functions for various
reasons, causing wide-ranging anger and stress. Having this program
available and in use before situations occur that produce anger and
violence can only help to avoid such events.
Employment termination commonly produces anger in
the dismissed IT employee, as well as other employees. Anger is a
means by which individuals adapt to a feeling of hurt, frustration,
harassment, disappointment, or threat; in this case the threat and
actual loss of their own employment.
Mild anxiety is normal but actions such as anger
that becomes violent or abusive are beyond acceptable behavior and the
norms of society. An anger management program can condition the staff
with how to control their anger and the anger of others.
Anger may be displayed by IT employees at many
different levels and in numerous forms, especially as it relates to
employment termination. Anger displacement can be characterized by a
wide-ranging magnitude; from mild to severe.
Mild anger may be seen as a person just being
irritable that gets written off as someone having a bad day. Severe
anger has been expressed unfortunately in too many situations by
serious physical abuse as well as fatal assaults. Figure 7.1 provides
a sample form for measuring the nature and severity of anger that has
been displayed by computer professionals.
In the 1980s, nearly
700 workers per year were victims of homicide in the workplace.
Institute for Occupational Safety and Health (NIOSH)
The above book excerpt is from:
Firing Computer Professionals
manager Guide for Terminating "With Cause"