Privacy concerns with Oracle Configuration Manager
Oracle Database Tips by Donald Burleson
Oracle data sheet for Oracle Configuration Manager (OCM)
says that Oracle Configuration Manager is an automated tool that
collects configuration information (configuration settings and
parameters) and sends it back to Oracle via a secure connection.
Also see the
automated Healthchecks service, a premium MOSC service which uses OCM
to provide configuration advise.
One of the blessings (or curses)
of the Oracle Configuration Manager (OCM) is that this
intelligent software will automatically survey your production
environment and report directly to Oracle Technical Support,
avoiding confusion and mistakes and streamlining the process of
doing a Service Request (SR) with Oracle
"the information exchange between your systems
and Oracle's support engineers is accelerated, leading to faster problem
diagnosis and reduced time to resolution."
Here is the official documentation
Oracle Configuration Manager.
Privacy concerns with Oracle
Getting correct values for
configuration and initialization parameter values is critical to
effective technical support from Oracle, even though Oracle
transmots the data over a secure connection, that is not the
source of the privacy concern issue:
The privacy issue is not with
third party disclosure, but with disclosure between the customer
and Oracle, and a remote DBA provider has raised the issue of privacy
in the context of being unable to conceal facts from Oracle
For example, one foreign remote DBA provider says that full-disclosure with
Oracle support might be embarrassing for companies that are running illegitimate
copies of Oracle:
can understand how a person could comfortably conceal the fact that their
test environment runs a binary compatible clone of a supported
operating system, rather than the (much more expensive) commercial release.
In situations like that, Oracle Support
could (okay, maybe legitimately) deny that person service"
They go on to note that Oracle Configuration
Manager makes it impossible to lie and withhold details from MOSC support:
?Well, in all honesty, I do find
myself telling Oracle support occasional ?little white lie?. By nature, I am
a very truthful person, but I can imagine legitimate (or at least
justifiable) reasons to withhold certain details from Oracle Support.?
So, does the use of Oracle
Configuration Manager constitute a privacy concern for Oracle
In today's society our every move is tracked, from
our Google searches to our movements on the streets. Some
may think that Oracle Configuration Manager is Orwellian, but
facilitating the fast sharing of accurate information is OK with
me . . .