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Oracle MOSC re-written in APEX

December 19, 2005

Oracle has re-written their MOSC site using their own APEX tool, a hugely popular rapid application development environment for Oracle.  According to the MOSC web site there are other improvements too:

The most significant improvements that you will notice are:

  • Side Bar Navigation will be replaced with a Tab/Sub-tab Hierarchy

    - This has been one of the most highly customer-requested enhancements which will drastically Improve and simplify navigation.   When viewing articles, this change will significantly expand the current viewing area of all articles.
  • Improved “Quick Search” capabilities

    - The Quick Search options will appear at the top of every screen and will provide more direct access to knowledge repositories and other data sources. By selecting from one of nine search filters you can focus your quick search like never before.
  • Search results

    can include “hosted” or “assisted” links pointing you to closely related articles and tools.
  • Sign out capability

    - You will no longer need to close your browser when you need to log out of MOSC, providing increased security as well as convenience.
  • References to “TAR” are changed to “Service Request” or “SR”

    - The “TAR” acronym has been replaced with “Service Request” or “SR”. Please be aware that this is a name change only and was made to more fully align MOSC with industry and Oracle standards. Associated functionality has not been changed.

A Tour of the new MOSC:

The new MOSC includes an APEX sign-in screen, and the ability to log off via a button.  The new MOSC also remembers a current sign-on via cookies (if your browser is configured to support cookies):

The new MOSC sign-on screen includes a "security disclaimer":

Security Disclaimer: This site is intended solely for use by authorized Oracle customers, partners, and employees. Use of this site is subject to the Legal Notices and Terms for Use and Privacy Statement located on this site. Use of this site by Oracle employees is also subject to company policies, including the Employee Code of Conduct, the Internal Privacy Policy, the Acceptable Use Policy and the Information Protection Policy. Unauthorized access or breach of the Legal Notices and Terms for Use, and/or the Privacy Statement will result in termination of your authorization to use this site and/or civil and criminal penalties.

The new main MOSC screen has access to all main MOSC functions.  Note that the term "TAR" (Technical Assistance Request) is now replaced by "SR" (Service Request):

You can also pull-down major search areas within the new MOSC:

The search engine in MOSC highlights search terms but it is not yet as sophisticated a Google, especially in the areas of precision and recall.

In sum, Oracle has made great headway into improving the interface layer of the new MOSC with HTML-DB and Java.


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