Call now: 252-767-6166  
Oracle Training Oracle Support Development Oracle Apps

 
 Home
 E-mail Us
 Oracle Articles
New Oracle Articles


 Oracle Training
 Oracle Tips

 Oracle Forum
 Class Catalog


 Remote DBA
 Oracle Tuning
 Emergency 911
 RAC Support
 Apps Support
 Analysis
 Design
 Implementation
 Oracle Support


 SQL Tuning
 Security

 Oracle UNIX
 Oracle Linux
 Monitoring
 Remote s
upport
 Remote plans
 Remote
services
 Application Server

 Applications
 Oracle Forms
 Oracle Portal
 App Upgrades
 SQL Server
 Oracle Concepts
 Software Support

 Remote S
upport  
 Development  

 Implementation


 Consulting Staff
 Consulting Prices
 Help Wanted!

 


 Oracle Posters
 Oracle Books

 Oracle Scripts
 Ion
 Excel-DB  

Don Burleson Blog 


 

 

 


 

 

   
  Burleson Consulting Communications & e-mail Policy

Donald K. Burleson

Effective communications are critical to consultants, and in this age of instant messaging and e-mail, many of the traditional rules have changes.

However there are some timeless guidelines that are used by all professional consulting companies. People judge us, from our appearance to the professionalism of our communications.  To ensure professionalism in all communications I'm requiring compliance with the following policies:

General Communication Policies

  • Use the phone with Clients - Client's like to hear a human voice.  Whenever possible, use the telephone when working with clients.  Internal communications are fine via IM and e-mail, but the clients feel special when you take a minute to pick-up the phone.  Remember, I'll pay your phone bill.
     
  • Inform the client about every work task - You should never worry about imploding a client's inbox with lots of e-mails and client's will feel honored that you keep them in-the-loop with operational details.  Lower quality consultancies fail to copy-in clients and them have to deal with billing disputes because the client was not aware that they were working. 
     
  • Be careful about disclosing confidential information - We must respect the privacy of our clients and ensure that we do not disclose anything confidential to any third party.  Also, remember that many of our internal communications are private.
     
  • Check your spelling and grammar - In ALL written communications with clients it is imperative that your text is typo-free and grammatically correct. 

 

E-Mail Policies

Nobody's perfect!  I make a typo in EVERY e-mail I type, and thank God, I always automatically force a spell-check before sending an e-mail. 
  • Include Message History - Nothing is more aggravating than not having the history of an e-mail.  Always set your e-mail to include the original message in all replies.
     
  • Automatically check spelling before sending - Please change you e-mail settings to automatically perform a spell check for ALL outgoing mail!  In Outlook it's easy, just go to tools --> options --> spelling and click the boxes.
 

 

 

��  
 
 
Oracle Training at Sea
 
 
 
 
oracle dba poster
 

 
Follow us on Twitter 
 
Oracle performance tuning software 
 
Oracle Linux poster
 
 
 

 

Burleson is the American Team

Note: This Oracle documentation was created as a support and Oracle training reference for use by our DBA performance tuning consulting professionals.  Feel free to ask questions on our Oracle forum.

Verify experience! Anyone considering using the services of an Oracle support expert should independently investigate their credentials and experience, and not rely on advertisements and self-proclaimed expertise. All legitimate Oracle experts publish their Oracle qualifications.

Errata?  Oracle technology is changing and we strive to update our BC Oracle support information.  If you find an error or have a suggestion for improving our content, we would appreciate your feedback.  Just  e-mail:  

and include the URL for the page.


                    









Burleson Consulting

The Oracle of Database Support

Oracle Performance Tuning

Remote DBA Services


 

Copyright © 1996 -  2020

All rights reserved by Burleson

Oracle ® is the registered trademark of Oracle Corporation.